Hotel Pest Control SOP & Guest Safety Protocols for Goa Resorts
Luxury resorts in Goa must deliver discreet pest control without disrupting guest experience. This SOP template outlines inspection routines, communication scripts, and emergency escalation paths.
1. Daily Housekeeping Checklist
- Inspect mini-bars, wardrobes, and luggage racks for cockroach droppings.
- Check balcony drains and planters for larvae or ant trails.
- Log findings in the PMS so engineering and pest teams get real-time alerts.
2. Back-of-House Protocol
- Nightly drain dosing in dishwash and stewarding; record chemical usage.
- Color-coded bin system to separate organic waste; sanitize compactors twice a day.
- Monthly fogging in service corridors after guest-hours with ventilation plan.
3. Guest Communication Playbook
Script example: “Thank you for notifying us. Our certified team is on the way. We’ll discreetly treat the area and follow up once it’s 100% clear.” Offer upgrades/amenities based on loyalty tier.
4. Emergency Escalation
- Activate red-tag SOP for sightings in F&B or lobby zones.
- Inform Duty Manager, Security, and Pest Control partner simultaneously.
- Isolate zone, treat within 60 minutes, document with timestamped photos.
Training & Audits
Schedule quarterly training for housekeeping, engineering, and F&B teams with certification tracking.
Contact the Hospitality Response Team
Call or WhatsApp +91 70200 62681 for white-label pest control, night-owl crews, and compliance paperwork tailored to international resort brands.